Tasting Room Manager - Black Stallion Estate Winery (5755)

Position Purpose

The Tasting Room Manager provides day to day leadership and manages daily tasting room operations including direct responsibility for the Black Stallion Estate Winery (BSEW) Tasting Room. The Tasting Room Manager creates sales strategies, promotions, and tasting room events to meet and exceed Tasting Room Revenue goals. The Manager leads the tasting room team, developing and managing industry leading, customized tasting room guest experiences. The Manager   ensures  the tasting room team is aligned with managerial practices and policies in an effort to provide a productive and cohesive operation.

Functional Responsibility

• Manages and monitors day-to-day operations and team performance to ensure smooth workflows and that company standards are met
• Manages company culture and holds self, peers, and direct reports accountable for demonstrating a constructive company culture through influential, personal behavior and actions; encourages strong work ethic and fosters an environment of trust and respect
• Develops and aligns individual goals with the department's operational goals; ensures that decisions, actions, and priorities are aligned with the company's vision, mission, and strategies 
• Researches best practices, stays abreast of industry trends, and maintains awareness of regulatory changes to ensure compliance and continually improve operations
• Assists in preparing the departmental budget, monitors spending, and directs team in cost-effective operations to ensure adherence to financial objectives
• Monitors performance and regularly communicates with direct reports to achieve mutual understanding and desired results
• Partners with immediate manager to determine staffing needs;  attracts, motivates, and retains a workforce with the appropriate knowledge, skills, and abilities to achieve goals and objectives
• Provides employees with a safe, healthy, and rewarding work environment; ensures delivery and completion of monthly safety topics
• Communicates and supports change initiatives and decisions in an effective manner to successfully guide team through change
• Fosters a work environment that encourages creative thinking, promotes flexibility, and drives innovation
• Addresses employee issues, concerns, and complaints in an objective and confidential manner; notifies HR Business Partner and keeps immediate manager informed as appropriate
• Ensures compliance and consistent application of company policies, initiatives, and decisions
• Coaches, guides, and develops direct reports; fully engages in the GPS (Performance Management) process; provides high-quality feedback, and ensures proper GPS documentation of employee performance, recognition, and deficiencies

Essential Duties

• Works with the BSEW Vice President of Direct to Consumer to develop annual direct sales plan and creates sales programs to achieve annual goals; responsible for the continued growth and development of all direct to customer sales through the tasting room; analyzes tasting room sales and develops new promotions as needed
• Reviews, researches, and resolves tasting room related monthly P&L; submits and/or reports tracking measures and cross functional meeting data
• Responsible for tasting room daily sales reconciliation and bank deposits; submits change orders as needed; provides sales and sales recap to Accounting Department
• Coordinates with leadership team on winery wide issues
• Creates and sends gratuity and incentive reports bi-weekly to Accounting and Human Resources for payroll processing
• Collaborates with Public Relations, Sales, and Marketing departments to promote the BSEW brand, culture and image
• Manages tasting room experiences providing day-to-day leadership and support; helps develop and maintain luxury standards of guest service and wine tasting experience
• Develops and executes outreach programs to tour/limo companies and hotel concierges
• Maintains a professional image within the Napa community and local hospitality industry as a representative of BSEW
• Responsible for sourcing, ordering and establishing par inventory levels of Tasting Room supplies
• Responsible for sourcing, ordering, receiving, inventorying, pricing and displaying all non-wine merchandise in the BSEW Tasting Room

*Other duties may be assigned

Non-Essential Duties

*Other duties as assigned

Minimum Requirements

Education and Experience

• High school diploma or equivalent required; Bachelor’s degree preferred 
• 5+ years combined work experience in tasting room, winemaking or hospitality field
• 3+ years management experience at a winery or related field 
• Must be 21 years of age in order to pour, serve, and taste wine 

Knowledge, Skills, and Abilities

• Must be 21 years of age in order to pour, serve, and taste wine
• High level organizational and time management skills
• Excellent oral and written communication skills
• Possesses a broad knowledge of wine and varietals
• Is self-motivated, able to act independently to solve problems
• Meets changing priorities in the workplace with flexibility and enthusiasm
• Professional appearance and demeanor
• Proficient in retail software and Microsoft Office suite, including Word & Excel
• Must be able to work evenings, weekends and holidays

Certificates and Licenses

• Responsible Beverage Service Certificate required
• Professional wine certification a plus  (Sommelier, CSW, WSET)

Working Conditions

• General Winery environment with occasional travel
• Indoor and outdoor environment with exposure to the elements/temperature variations
• Exposure to weather-related temperature & humidity extremes
• Extended Hours
• Occasionally may be required to lift and carry cases of wine
• May need to determine color, taste and smell of wine using eyes, tongue, and nose
   

Work Standards

• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.