Tasting Room Staff

POSITION SUMMARY: This position is responsible for ensuring that customers have a positive and memorable experience at Oliver Winery by serving and sharing knowledge of wines and assisting customers.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Greets customers promptly and courteously.
• Creates a welcoming environment for the customer by assisting, as well as quickly responding to customer inquiries and needs.
• Guides customers to wines they enjoy.
• Assists with setup and cleanup of daily operations and special events.
• Stocks wine and retail merchandise in the tasting room.
• Assists with quarterly inventory and accurately performs money handling procedures.
• Offers tours of the winemaking facility.
• Additional duties, as assigned by the Management.

QUALIFICATIONS/REQUIREMENTS:

• Must be able to work flexible shifts and schedules, primarily weekends. Weekend availability is a must.
• Must be able to lift and carry up to 50 pounds.
• Must be able to stand, walk, lift and bend for up to 8 hours a day.
• Must be able to possess an Indiana Bartender’s Permit.
• Experience in retail or customer service.
• Excellent written and verbal communication and interpersonal skills.
• Solid math skills.
• Because of the nature of this position, must be at least 21 years of age to apply.

SUCCESS FACTORS/JOB COMPETENCIES:

• Able to perform quality work efficiently with minimal supervision
• Able to participate in team-oriented problem solving.
• Able to be responsive and flexible at last minute requests.
• High attention to detail.
• Accept direction and constructive criticism from others.
• Interact well with customers and vendors, as well as fellow employees and winery managers.
• Exhibit interest and appreciation for wine.
• Take ownership of responsibilities.
• Willingness to communicate in a persuasive and constructive manner that leads to positive change.

Members of our Hospitality team will also possess the ability to:

• Actively, passionately seek out knowledge of wine and the Oliver wine portfolio
• Provide the highest level of service to customers, vendors, and fellow employees.
• Engage and build strong relationships through active listening and clear, thoughtful communication and teamwork.
• Be flexible and responsive in a fast-paced customer-focused environment.

In addition, all successful winery employees will be able to:

• Use your attitude and effort to contribute to a positive work environment.
• Be thoughtfully engaged and do your best work. Every day.
• Model the winery values: Respect People, Expect Quality, Think Differently, Get Stuff Done.

PHYSICAL DEMANDS/WORK ENVIRONMENT: This position requires the ability to stand, walk, lift and bend for up to 8 hours a day. You will also need the ability to lift and carry up to 40 pounds when working on the retail floor.

PERFORMANCE STANDARDS: Annual performance review conducted by Management.

Typical Schedule: Shift availability and length varies, dependent on the season and Hospitality needs. Shift length typically varies between 5-8 hours and the typical schedule will be 10-20 hours per week mostly on weekends (Fri-Sun) until 9pm.

FLSA Classification: Hourly, Part-Time, Non-exempt

We strongly encourage uploading a Cover Letter/Letter of Interest with your resume.

For more information about working at Oliver Winery, check us out on Glassdoor!

This document is confidential and contains proprietary information and intellectual property of Oliver Winery, Inc. Disclosure, copying, distribution or use of this document and the information contained therein is strictly prohibited.
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