Town & Ranch Tasting Room Supervisor

Title: Town & Ranch – Tasting Room Supervisor

Reports to: Director of Retail Operations

Position Type: Full-time, Exempt

Job Summary:

Provide leadership and supervision to the Town & Ranch location in partnership with the Director of Retail Operations. Provides support in team development and standards. Handles all open-to-public and privately booked events. Assists in-store processes and special projects, as assigned – including but not limited to restocking, store cleanliness, food and beverage preparation, inventory, product knowledge training, ordering, etc.

Duties & Responsibilities:

• Act as an ambassador and representative for the Town & Ranch location as well as Los Poblanos in general
• Maintain a strong floor presence to assist in customer service and provide a lead-by-example management style
• Create and maintain strong relationships with the T&R Retail Supervisor, the Director of Retail Operations, all retail outlet members, and all M&M (Retail & Production) team members
• Manage and handle all bookings of private events, maintaining a professional demeanor and providing exceptional customer service while upholding the space's offerings
• Music booking for every Thursday and private event music while maintaining professional and strong relationships with local musicians
• Works closely with the C&C (Events) Sales team to execute private events and provide the guests with the best possible experience
• Assists in managing and counting inventory
• Place accurate and timely orders for all retail/ tasting room locations
• Support retail store standards by maintaining product cleanliness, stock levels, and overall presentation
• Create and maintain a culture of outstanding customer service and enlightened hospitality
• Maintain comprehensive knowledge of all relevant regulatory rules and standards
• Possess a strong understanding of retail/bar systems, including but not limited to Eatec, Infogenesis, and Outlook
• Understand and assist in sharing retail reporting/results with team members as well as the management team
• Establish and maintain a collaborative working relationship with Los Poblanos ownership, all department managers, and all team members
• Establish and maintain a positive work environment
• Consistently communicate and model Los Poblanos' vision, mission, core values, and goals
• Perform any other job-related duties as assigned

This role is based at the Town & Ranch location but will flex to other Los Poblanos retail and tasting room locations to support the overall needs of the business.

Essential Job Functions:

• Assist in managing daily shop and tasting room processes
• Extensive food and beverage knowledge; craft cocktails, spirits, wine, and beer
• Study product information to acquire professional knowledge
• Monitor inventories of products or materials
• Ensure compliance with all local, national, and federal laws related to beverage alcohol service
• Resolve customer complaints or problems
• Maintain complete knowledge of and strictly abide by state liquor regulations
• Collaborate with the LP team on new initiatives and store events
• Uphold operational policies

• Passionate about hospitality, good craftsmanship, and New Mexico
• An affinity for Los Poblanos products, with a specific love for lavender products, gourmet foods, kitchen and tabletop accessories
• Minimum of two years of supervisory experience
• Knowledge of principles and methods for showing, promoting, and selling products or services
• This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Excellent interpersonal skills with the ability to coach, train, and mentor
• Demonstrated analytical and problem-solving abilities
• Must be able to sit, stand, bend, squat, reach, and walk 8 to 10 hours a day
• Able to grasp, lift, carry. Must be able to lift up to 50 lbs. in short intervals throughout the day
• Must be willing and can work a varied schedule to include evenings, weekends, and holidays
• Must be willing to travel to various retail locations to support the needs of the business
• A team player that coaches in the moment and is open to feedback and growth

Preferred:

• Interest in organic farming, agriculture, art, and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.