Assistant Tasting Room Manager

Position Summary

The Assistant Tasting Room Manager will oversee the day-to-day operations of the Tasting Room, while working collaboratively with the other managers at the winery to ensure delivery of a seamless customer experience as well as optimal management of the business in accordance with the organization's policies and applicable laws.

Essential Duties & Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.                                                                

• In collaboration with the Estate Manager, achieves service, sales, club acquisition, and profitability goals; plans properly and motivates staff to achieve these goals. Reports results accurately and on a timely basis.
• In collaboration with Estate Manager, hires, trains, schedules & supervises staff. Direct reports responsibility as assigned. 
• Demonstrates leadership and personal support to tasting room staff.  Helps coach, guide and develop tasting room staff into a strong sales and service focused team. Provides clear direction and support to staff regarding sales initiatives and programs.
• Works with team to deliver a customer experience that provides beyond-expectation customer service, tells our winery story, and creates winery fans. Ability to conduct tasting room experiences & assist in management and execution of events.
• In collaboration with the Estate Manager leads, manages floor operations and activities to achieve business goals. This includes but is not limited to maintaining indoor and outdoor housekeeping standards for all front and back of house areas, conducting opening and closing procedures including cash handling, overseeing tasting menu and programs, maintaining inventory ordering and control, responding to customer requests, suggestions, or complaints, and ensuring team operates according to Crimson standards and values. 
• Manages back-office responsibilities which include, but are not limited to inventory ordering and control, collateral, inhouse shipping activities and reporting, weekly sales reporting, time and attendance, and performance goal management.
• Submits all reports to accounting and senior management as required, including daily sales, monthly inventory, deposit logs, and monthly performance analysis.
• Maintains and troubleshoots POS register and other systems as needed, while working with the IT department.
• Works collaboratively and effectively with onsite and centralized teams.
• Carries out all responsibilities in accordance with the organization's policies as well as applicable laws.

Qualifications

• College degree in business/retail management, hospitality or wine marketing, or equivalent work experience strongly preferred.
• Two to five years of prior relevant retail tasting room or consumer direct sales experience required.
• Supervisory experience required:  demonstrable experience in recruitment, training, coaching and leading in day-to-day operations.
• Ability to work and manage multiple priorities in a fast-paced, dynamic environment, while maintaining a high level of detail and remaining calm and service focused is required.
• Strong organizational, problem-solving, and analytical skills demonstrated by the ability to make timely and sound decisions.
• Exceptional people and sales skills. Strong rapport-building with both customers and the community. 
• Excellence in creating and providing guest experiences in keeping with winery’s core values and brand image. Understand how to sell and enhance a luxury brand.
• Demonstrated ability to achieve sales goals, and effectively train, manage, and motivate teams. 
• Strong communication skills, both verbal and written. Ability to effectively communicate with people at all levels and from various backgrounds.  
• Proficiency in Microsoft Word, Excel and Outlook at an intermediate level is required.  Excel skills to include monthly sales summaries and budgets.  
• Functional understanding of CRM and POS systems and knowledge of wine, wine production and the wine industry. 
• Schedule flexibility to include evenings and weekends. 
• Able to lift and carry up to 40 lbs. and stand for extended periods. 
• Must have a valid Driver’s License.