About Pine Ridge Vineyards
In 1978, intrepid founders Gary and Nancy Andrus established Pine Ridge Vineyards on 47 acres of steep-walled valley within the Stags Leap District, and began cultivating Cabernet Sauvignon wines with concentrated expressions of the vineyards that created them. Today the winery owns estate vineyards in five premier Napa Valley appellations: Stags Leap District, Howell Mountain, Oakville, Rutherford, and Carneros. In addition to award-winning red wines, Pine Ridge again forged a new path with the unusual and delectable blend of Chenin Blanc + Viognier, which has since become one of its most beloved and popular wines. To discover or continue your exploration of Pine Ridge Vineyards please visit www.pineridgevineyards.com.
Position Summary
The Assistant Tasting Room Manager will oversee the day-to-day operations of the Tasting Room, while working collaboratively with the other managers at the winery to ensure delivery of a seamless customer experience as well as optimal management of the business in accordance with the organization's policies and applicable laws.
Essential Duties & Responsibilities
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.
- In collaboration with the Estate Manager, achieve service, sales, club acquisition, and profitability goals; plan properly and motivate staff to achieve these goals. Report results accurately and on a timely basis.
- In collaboration with Estate Manager, hire, train, schedule & supervise staff. Direct reports responsibility as assigned.
- Demonstrates leadership and personal support to tasting room staff. Helps coach, guide and develop tasting room staff into a strong sales and service focused team. Provides clear direction and support to staff regarding sales initiatives and programs.
- Work with team to deliver a customer experience that provides beyond-expectation customer service, tells our winery story, and creates winery fans. Ability to conduct tasting room experiences & assist in management and execution of events.
- In collaboration with the Estate Manager and leads, manage floor operations and activities to achieve business goals. This includes but is not limited to maintaining indoor and outdoor housekeeping standards for all front and back of house areas, conducting opening and closing procedures including cash handling, overseeing tasting menu and programs, maintaining inventory ordering and control, responding to customer requests, suggestions, or complaints, and ensuring team operates according to Crimson standards and values.
- Manage back-office responsibilities which include, but are not limited to inventory ordering and control, collateral, inhouse shipping activities and reporting, weekly sales reporting, time and attendance, and performance goal management.
- Submit all reports to accounting and senior management as required, including daily sales, monthly inventory, deposit logs, and monthly performance analysis.
- Maintain and troubleshoot POS register and other systems as needed, while working with the IT department.
- Work collaboratively and effectively with onsite and centralized teams.
- Carry out all responsibilities in accordance with the organization's policies as well as applicable laws.
Qualifications
- College degree in business/retail management, hospitality or wine marketing, or equivalent experience strongly preferred.
- Two to five years of prior relevant retail tasting room or consumer direct sales experience required.
- Proficiency in Microsoft Word, Excel and Outlook at an intermediate level is required. Excel skills to include monthly sales summaries and budgets.
- Functional understanding of CRM and POS systems.
- Knowledge of wine, wine production and the wine industry.
- Strong work ethic with ability to take initiative, work independently, and be self-directed.
- Ability to work and manage multiple priorities in a fast-paced, dynamic environment, while maintaining a high level of detail and remaining calm and service focused is required.
- Strong organizational, problem-solving, and analytical skills demonstrated by the ability to make timely and sound decisions.
- Exceptional people and sales skills. Strong rapport-building with both customers and the community.
- Excellence in creating and providing guest experiences in keeping with winery’s core values and brand image. Understand how to sell and enhance a luxury brand.
- Demonstrated ability to achieve sales goals, and effectively train, manage, and motivate teams.
- Strong communication skills, both verbal and written. Ability to effectively communicate with people at all levels and from various backgrounds.
- Schedule flexibility to include evenings and weekends.
- Able to lift and carry up to 40 lbs. and stand for extended periods.
- Must have a valid Driver’s License.
All applicants will receive consideration for employment without regard to all federally and state protected classes. If you require assistance to participate in the application process, please contact us at HR@Crimsonwinegroup.com.
The projected (base) pay for this position is $70,000 per year in addition to annual bonus potential. This is the projected compensation for the position however the actual compensation offered may vary based on job-related factors such as (but not limited to) candidate qualifications, related experience and education, candidate work location and market data. Crimson Wine Group reserves the right to modify the pay range/rate at any time in the future.