International Sales Coordinator

“We have yet to make our best bottle of wine.” This philosophy of constant improvement at Silver Oak and Twomey applies to everyone and everything we do, from grape to glass, production to sales and marketing. We live and breathe a company culture focused on a healthy work-life balance, positive thinking, collaboration, going above and beyond, education, safety and a sense of curiosity. Working at Silver Oak and Twomey comes with many benefits, but none as great as coming to work and feeling valued as a member of the family. Full time employment offers a competitive benefit and healthcare package; and of course, the wine country lifestyle! 

Open Position : The International Sales Coordinator is responsible for supporting the International Sales Team to enable revenue growth and build customer loyalty to Silver Oak, Twomey, Timeless, Ovid and Prince Hill through customer service, order fulfillment, logistics, compliance, market analysis and sales support   

KEY RESPONSIBILITIES:

International Sales Coordination

• Collaborate closely with the International Sales Team to manage importer allocations, including order fulfillment, labeling, export documentation, and accounts receivable.
• International Sales Coordination: 
• Collaborate closely with the International Sales Team to manage importer allocations, including order fulfillment, labeling, export documentation, and accounts receivable. 
• Build strong relationships with importers and serve as their primary point of contact for order fulfillment, ensuring exceptional customer service while respecting cultural norms and time zones. 
• Facilitate international sales efforts to meet the International Sales Plan, including working with the International Sales Team and utilizing Wine Services data collection, create and maintain a targeted list of key accounts per country . 
• Coordinate international samples, POS materials, merchandise shipping, and trade event consolidations and execute in a timely and accurate manner  
• Utilize, update and maintain key information in Bottlebooks.
• Create and maintain Standard Operating Procedures (SOPs) for importers, detailing labeling, documentation, and other requirements. 

Administrative and Compliance Support:

• Prepare and manage price lists, personalized allocation letters, and importer pricing for all SKUs. 
• Enter purchase orders into internal systems and coordinate inventory transfers for special SKUs. 
• Arrange compliant bottle and case labeling, working with in-house teams or outsourced partners as needed. 
• Schedule shipment pickups with freight forwarders, manage labeling coordination, and prepare export documentation in collaboration with the Operations Compliance Coordinator. 
• Conduct monthly audits of ship dates, reconcile orders, and handle TTB Drawback Credit Program filings. 
• Maintain accurate records of importer and sales contact information, terms, commissions, and labelling requirements. 
• Provide the Accounting Team with documentation for invoicing, accounts receivable, and auditing. 

Cross-Functional and General Responsibilities:

• Assist with cross-training in all sales support activities to ensure coverage during busy periods or staff absences.
• Support additional tasks and responsibilities as assigned.

QUALIFICATIONS:

• Bachelor’s degree or equivalent experience in related field.
• International/Export experience preferred.
• 2-5 years of Customer Service or related experience. Proven ability to manage clients from diverse cultural backgrounds.
• Computer literacy; Great Plains Dynamics, Microsoft Word, Excel, and strong PowerPoint experience.
• Strong interpersonal, written, and verbal communication skills
• Ability to deal effectively with a diverse set of individuals at all organizational levels, creative and innovative team player.
• Ability to work in and collaborate in a team environment and support remote sales managers.
• Strong organizational skills and attention to detail
• Proven ability to handle multiple tasks and time sensitive deadlines with tact and diplomacy.
• Proficient and professional telephone etiquette
• Excellent problem resolution skills
• Flexibility and willingness to work in a dynamic environment.
• Winery experience preferred.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Sit for prolonged periods.
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously with accuracy.
• Interact amiably with a diverse team of individuals.
• Data Input / Extensive Computer Work
• Maintain an organized workspace.
• Conduct and participate in virtual Teams or Zoom meetings.

WORK ENVIRONMENT:

• Ability to work in an open work environment with regular distractions and work remote.

The above reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.