Lead, Tasting Room

ABOUT VWE

Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.

We offer a competitive hourly rate PLUS tips & commission coupled with a generous employee discount. Read more about the role and apply today!

POSITION SUMMARY:

This position  will be highly skilled at sales and guest services, supports the daily operation of the Tasting Room and demonstrates in-depth knowledge of our products and programs. Works as a member of the team with effective team leadership while providing guests with positive, memorable experiences and the highest level of customer service while working with clients.

PRIMARY FUNCTIONS:

This position will work closely with the Manager to provide tasting room staff with guidance and leadership while also being the voice of the front-line team, vocalizing potential concerns when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

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  Greet all visitors and pour wines for tasting

  
  


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  Point of contact in Manager's absence

  
  


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  Maintain a professional and courteous demeanor at all times, lead by example

  
  


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  Motivate team to meet and exceed goals

  
  


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  Maintain a clear and open communication with the Tasting Room Manager

  
  


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  Review reports and analyze data capture as needed

  
  


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  Responding to all emails and voicemails in a timely manner

  
  


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  Create a memorable experience for guests

  
  


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  Sell wine and wine club memberships based on monthly goal

  
  


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  Correctly relay the family, winery, and the winery's history

  
  


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  Able to conduct tours and tastings at all levels, including leading tours up to 30 guests and conducting seated wine tastings

  
  


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  Describe wines and winery history; answer visitors’ questions about wines

  
  


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  Provide general tourist information

  
  


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  Handle routine sales transactions that include operating the register and accounting of daily sales

  
  


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  Update and modifications to tasting menus when required

  
  


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  Prepare food for wine pairings when necessary

  
  


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  Notify Manager of maintenance issues and upkeep in tasting room

  
  


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  Assist with special events as needed

  
  


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  Represent winery at outside functions as needed

  
  


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  Acquire and maintain thorough knowledge of winery and its wines

  
  


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  Understand and properly process winery specific order requests

  
  


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  Perform other duties as assigned by Manager

  
  

REQUIRED SKILLS:

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  Excellent verbal communication skills

  
  


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  Excellent presentation skills

  
  


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  Strong organizational, problem-solving, and analytical skills

  
  


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  Ability to manage priorities and workflow

  
  


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  Proficient on the computer (familiar with POS systems, Microsoft Office)

  
  


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  Excellent customer service skills

  
  


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  Demonstrated ability to calculate figures and amounts such as discounts and percentages

  
  


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  Ability to understand and follow written and verbal instructions

  
  

QUALIFICATIONS:

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  Wine related experience helpful and knowledge of wines and wine production

  
  


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  3+ years' experience in a sales and hospitality environment

  
  


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  TIPS and CA Food Handler Certifications preferred, but not required

  
  


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  Professional appearance and demeanor

  
  


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  Commitment to excellence and high standards

  
  


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  Evidence of superior sales performance preferred

  
  


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  Must share company values: integrity, respect, value creation, compliance, customer focus

  
  


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  Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

  
  

PHYSICAL/MENTAL REQUIREMENTS:

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  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

  
  


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  Must be at least 21 years of age

  
  


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  Must be able to bend, squat, climb, push, stoop and crouch repeatedly

  
  


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  Must be able to stand and walk for extended periods as required by job duties

  
  


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  Must be able to lift up to 40lbs on a regular basis

  
  


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  Coordinate multiple tasks simultaneously

  
  

SCHEDULE REQUIREMENTS:

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  Must be able to work nights, weekends and holidays

  
  

COMPENSATION:

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  Competitive hourly rate and tips

  
  


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  Individual commission on wine club sign-ups and achieving sales goals

  
  

SALARY RANGE: $22 - 25/Hour DOE

Our salary ranges are determined by role, level, and location within the US. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's job-related skills, experience, relevant education or training, internal equity and alignment with market data.

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or veteran status, or any other legally protected status.