Lead, Tasting Room - Clos Pegase

ABOUT VWE

Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.

POSITION SUMMARY
The Tasting Room Lead will be highly skilled at sales and guest service, balancing the delivery of a gracious experience for all guests with effective team leadership.

PRIMARY FUNCTIONS
This position will work closely with the Manager to provide tasting room staff with guidance and leadership while also being the voice of the front-line team, vocalizing potential concerns when necessary.

DUTIES AND RESPONSIBILITIES

• Point of contact in Manager's absence

• Lead by example and come to work with a service heart

• Motivate team to meet and exceed goals

• Notify Manager of maintenance issues and upkeep in tasting room

• Maintain clear and open communication with Tasting Room Manager

• Review reports and analyze data capture as needed

• Responding to all emails and voicemails in a timely manner

• Greet all visitors and pour wines for tasting

• Create a memorable experience for guests

• Sell wine and wine club memberships based on monthly goal

• Describe wines and winery history; answer visitors’ questions about wines

• Provide general tourist information

• Assist with special events as needed

• Represent winery at outside functions as needed

• Acquire and maintain thorough knowledge of winery and its wines

• Prepare food for wine pairings when necessary

• Perform other duties as assigned by management

• Must be able to work nights, weekends and holidays

• All other duties as assigned

• 3+ years’ experience in a sales and hospitality environment

• Evidence of superior sales performance preferred

• Proficiency in Microsoft Word, Excel, PowerPoint and POS systems

• Must be capable of working independently while managing multiple tasks at once

• Strong organizational, problem-solving, and analytical skills

• Ability to manage priorities and workflow

• Professional appearance and demeanor

• Excellent customer service skills

• Demonstrated ability to calculate figures and amounts such as discounts and percentages

• Ability to understand and follow written and verbal instructions

• Must share company values: integrity, respect, value creation, compliance, customer focus

• Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PREFERRED QUALIFICATIONS

•  A strong level of organizational skills

• Knowledge of wines and wine production

• Commitment to excellence and high standards

• Excellent people management and customer service skills

• Excellent verbal communication and presentation skills

LANGUAGE SKILLS

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS

WORKING CONDITIONS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

• Must be at least 21 years of age

• Must be able to bend, squat, climb, push, stoop and crouch repeatedly

• Must be able to lift up to 40 lbs on a regular basis

• Coordinate multiple tasks simultaneously 

SALARY RANGE: $25/hour DOE

Our salary ranges are determined by role, level, and location within the US. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's job-related skills, experience, relevant education or training, internal equity and alignment with market data.

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or veteran status, or any other legally protected status.