About our Company
Ponte Family Estate Winery opened in 2003 and is a California based company operating in the heart of the Temecula Wine Country. We have been farming our vineyards since 1984 and are a real working winery, growing and producing over 20 estate grown varietals within certified sustainable facilities.
We are located right next to our Four Diamond, 90 room, boutique hotel Ponte Vineyard Inn. We are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.
We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.
Summary:
Under the direction of the Managing Partner, COO, and Controller the Tasting Room Manager will develop, train, lead, and manage the day-to-day efforts of the Winery’s front of the house for Direct to Consumer (DTC) wine sales, Wine Club memberships sign ups, tastings, and culinary sales.
Schedule:
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Wednesday - Sunday; Weekends + Holidays
Compensation:
- $80,000.00 - $85,000.00+ DOE; Discretionary Bonus based on KPIs.
Benefits:
- Medical, Dental, Vision
- 401k Matching
- Sick + Vacation Time
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2 paid holidays (Thanksgiving + Christmas) + 2 Floating Holidays
SAFETY AND STANDARDS EXPECTATIONS
- Understand and adhere to the Ponte company values and service standards.
- Ensure the safety of guests and associates by maintaining a clean, safe, and secure Tasting Room compliant with all required OSHA regulations, maintenance, and inspections.
- Understand and comply with all federal, state, county, and municipal regulations pertaining to health standards and alcohol consumption.
- Understand and comply with all labor laws pertaining to a hospitality operation..
- Coordinate with staff and vendors to maintain a clean, presentable, friendly environment for associates and guests.
- Ensure guest service and sales standards are met by coaching associates with consistent, knowledgeable, and efficient procedures.
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Protect and monitor company property and inventory.
SALES AND HOSPITALITY EXPECTATIONS
- Manage Tasting Room to meet or exceed annual budgeted revenue and gross profit.
- Increase net Wine Club Memberships.
- Develop relationships and trust with our Wine club members.
- Work closely with Wine Club and Operations to create promotions and incentives to maximize sales and profits.
- Manage and attend Wine Club and winery sponsored events.
- Understand retail pricing and calculates retail margins and markups.
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Keeps track of Tasting Room inventory of goods and supplies including but not limited to glasses, wine, bags, and small wares. Order when necessary.
ADMINISTRATION
- Analyze and assist with payroll reports, sales team rankings, and commission calculations.
- Maintain and submit weekly and monthly reports as directed and requested by Leadership.
- Maintain professional communications on company sponsored platforms, including but not limited to email, use of company phones, etc.
LEADERSHIP
- Work on the floor as the manager of the Tasting Room and consistently model exemplary guest service.
- Schedule and supervise performance of new and existing associates on Tasting Room policies and procedures.
- Schedule associates according to reservations to ensure all labor costs and budgets are met.
- Provide leadership, direction, and motivation to associates to foster a productive, efficient and positive work and sales environment.
- Have knowledge of winery HR policies, and administer prompt, fair, and consistent discipline for violations of company policies, rules, and procedures, in conjunction with the Winery Supervisor and the HR Department.
TECHNOLOGY AND COMMUNICATIONS
- Have and maintain Computer proficiency with Outlook, Excel, Word, POS system, inventory control systems, etc.
- Communicate with colleagues, vendors, employees, and guests in person as well as via email, text and telephone in a professional and prompt manner.
- Monitor and program the POS system and acts as a co-liaison with vendor on all POS issues in coordination with The Wine Club manager and Winery supervisor.
PHYSICAL REQUIREMENTS
- Must be able to stand for long periods of time.
- Must obtain Riverside County Food Handler Card and follow health and food safety protocol.
- Must be able to obtain and maintain valid ABC RBS certification.
- Must be able to lift items up to 40 lbs. (case of wine).
Company Standards:
- Understand the Ponte Values, and Service Standards.
- Ensure the safety of guests and associates.
- Follow the environmental standards set by the Company
- Treat all associates and guests in a respectful manner.
- Exhibit integrity (honesty and truthfulness).
- Perform any other duties as required by your Manager.