About our Company:
Ponte Winery opened in 2003 and is a California based company operating in the heart of the Temecula Wine Country. We have been farming our vineyards since 1984 and are a real working winery, growing and producing over 20 estate grown varietals within certified sustainable facilities.
We are located right next to our Four Diamond, 90 room, boutique hotel Ponte Vineyard Inn. We are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.
We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.
Summary:
The Tasting Room Cashier will welcome and direct guests and wine club members into the Tasting Room in a quick and efficient manner while providing excellent service.
You will be a great fit for this position if you have a friendly, outgoing and hospitable personality and enjoy meeting and greeting folks throughout the day, in a very busy, fast-paced environment.
Compensation: $16.00 hourly + Commissions
Hours of Operation: Monday- Sunday, 11:00AM- 6:00PM
Schedule:
- Weekends + Holidays are a must.
- Days + Hours vary by business needs.
Essential Duties and Responsibilities:
- Manage cash drawer and accurately ring in all POS transactions at the Cashier Station in a friendly, courteous and timely manner.
- Act as liaison between Wine Club Members, Tasting Room and Wine Club Department - communicating in detail on all interactions.
- Explain how the tasting process works, ring up the guest transaction and direct guests to a tasting counter to begin their tastings.
- Greet wine club members who are picking up their wine club package and assist them with the pick-up process.
- Drive revenue growth by effectively selling wine, wine club memberships and merchandise to guests.
- Maximize sales opportunities through proactive engagement and personalized recommendations to enhance guest experience.
- Achieve and exceed sales targets through energetic communication skills and product knowledge.
- Cultivate lasting relationships with guests by providing exceptional service and fostering a welcoming environment.
- Contribute to the success of the Tasting Room operation by consistently delivering top-tier sales performance and customer satisfaction.
- Performance, commission and schedule is based on sales performance.
- Stock wine and merchandise as requested by the Tasting Room Manager or Assistant Merchandising Manager.
- Help with merchandise needs and be able to assist guests with purchasing retail products.
- Understand and adhere to environmental standards set by the winery.
- Understand and adhere to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Thank the guest for coming and invite them to come back again.
- Assist with any other tasks as directed by your manager.
Knowledge, Skills and Abilities:
- Must be 21 and over.
- Ability and willingness to work in a standing position for long periods of time, in indoors + outdoors, during inclement weather.
- Ability and willingness to stand, walk, and bend for extended periods of time.
- Ability and willingness to lift, lower, push, carry, or pull up to 40-50 lbs. on a consistent basis.
- Ability and willingness to bend, squat, stoop, and climb stairs on a consistent basis.
- Ability to treat all associates and guests in a respectful manner.
- Must be able to manage a cash drawer.
- Must have excellent communication skills.
- Must have exceptional grooming standards that are consistent with company guidelines.
- Must have sales ability and be able to up-sell bottles to cases.
- Must be able to work in a standing position for long periods of time.
- Must be outgoing and able to approach guests and initiate conversation.
- Open availability is preferred. More than 4 scheduled shifts a month is required.
- Must be available to work weekends and holidays.
- Must be able to work special events (i.e. barrel tastings, wine club pick up parties, etc.)
- Experience with wine desirable but not essential.
- Positive attitude, good conversational skills and enjoys working with the guests.
- Fluent in English.
- Able to engage the guests in a clear and professional manner.
- Be willing and able to work well under pressure.
- Work in high paced work environment.
- Ability to multitask.
Company Standards:
- Understand the Ponte Values, and Service Standards.
- Ensure the safety of guests and associates.
- Follow the environmental standards set by the Company
- Treat all associates and guests in a respectful manner.
- Exhibit integrity (honesty and truthfulness).
- Perform any other duties as required by your Manager.