Tasting Room Concierge - Frank Family Vineyards

About us

Frank Family Vineyards, a Treasury Americas (“TWE”) company, is a Ultra-Premium Napa Valley winery, housed in Napa Valley's historic Larkmead Winery where we hand craft wines that live up to the heritage of the land. Our tasting room, voted “Best Napa Winery" by the Bay Area A-List seven years in a row welcomes guests year round.

 

About the role

The priority of the concierge is to provide a warm and gracious welcome to each visitor of Frank Family, as well as to ensure that each guest understand the wine experiences, and any other information that will enhance their visit. The Concierge will serve as a reservationist for the tasting room whether that be taking reservations over the phone or in person. The concierge will enter appropriate guest information into the reservation system. Must be available weekends.

Major responsibilities:

 

• Courteously greets visitors, providing an exceptional first impression.
• Provide information regarding the tastings offered, tasting fees and answer questions regarding the winery, family history, and surrounding area.
• Assist guests in making reservations over the phone and direct calls within the tasting room.
• Actively remain aware of tasting room guest count, ensuring large unscheduled groups are handled on a basis of availability and guest wellbeing.
• Support retail sales team by managing guest entry into the tasting room.
• Maintain and organize retail merchandise and support retail team in maintaining clean bars, including glassware…as needed.
• Maintain an open line of communication with the sales team as well as the Tasting Room Manager.

About you

• Must be 21 years of age.
• Attention to detail and a strong ability to communicate over the phone and in person.
• Strong organization skills; ability to multi-task in a fast-paced environment and work under pressure.
• Ability to read, analyze, and interpret general business periodicals.
• Ability to understand and follow written and verbal instructions.
  Ability to manage priorities and workflow.
• Intermediate computer and phone skills, previous experience with cellar pass is a plus.
  Excellent customer service skills.
• Demonstrate professional demeanor in all circumstances.
• Must be able to lift 50 lbs. (a case of wine)

What’s in it for you

• The opportunity to be bold and make an impact in the world of wine
• Access to the world’s most celebrated wines through our employee product allowance
• Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe
• Opportunity to build a career across multiple functions (we’re really good at doing this!)
• Structured development programs to support your health, wellbeing and career
• “TWEforME Day” – an additional day of leave each year, for you to do you

Culture

We bring our whole selves, we’re courageous and we deliver together – that’s our DNA.  We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth.  We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude.  We’re definitely “glass half full” people and see challenges as opportunities and move with pace to achieve our goals.

If you’re ready to help us be the world’s most admired premium wine company, please apply now!

Inclusion, Equity and Diversity

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.  If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.

How to apply

We do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today!

Pay Transparency Disclosure: The base pay range offered for this position is $18 to $26 plus monthly target bonus. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of Calistoga, CA. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.