Tasting Room Manager - Laetitia Winery

ABOUT VWE

Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.

We offer a competitive hourly rate PLUS tips & commission coupled with a generous employee discount. Read more about the role and apply today!

This position supports the daily operation of the Tasting Room and demonstrates in-depth knowledge of our products and programs. Works as a member of the team providing guests with positive, memorable experiences and the highest level of customer service while working with clients.

SALARY RANGE: $70k/DOE

POSITION SUMMARY:

Reporting to the Senior Manager, Tasting Room Operations, the Tasting Room Manager is responsible for the day-to-day front-of-house operations of the Tasting Room. This role is responsible for the image of the winery to retail, club, trade and industry guests, and for delivering an exceptional hospitality experience for all who visit. The Tasting Room Manager will be accountable for the fiscal budget and department profitability, providing leadership and coaching for the team to achieve all targets.

MAIN DUTIES AND RESPONSIBILITIES:

• Grow and lead a dynamic team that embodies the culture of Laetitia and provides an exemplary hospitality experience for each and every guest.

• Create, implement and maintain strategies to meet or exceed financial goals, acting proactively to achieve budgeted revenue and maintain or decrease operating expenses to ultimately achieve EBITA targets.

• Ensure proper team scheduling, adhering to break and lunch policies, to prevent overtime and/or meal penalties.

• Oversee and approve team payroll bi-weekly.

• Upkeep record of staff Responsible Hospitality and Food Handler certifications

• Create, implement and maintain outreach programs.

• Coordinate trade tastings and support Wholesale Team as needed.

• Manage all tasting room collateral, including accurate tasting menus, order forms, data capture cards, or promotional materials.

• Monitor inventory levels of wine and merchandise on-site – order and transfer as needed.

• Communicate any HR issues to your supervisor and/or HR as soon as possible.

• Persistently examine the tasting room and grounds to maintain the highest caliber of cleanliness and safety. Report any issues that you cannot address to your supervisor as soon as possible.

• Maintain the highest level of customer service with timely responses to all emails, phone calls, text messages and voicemails.

• Support the wine club team as needed, creating a culture within the team that all channels support one another

• Conduct monthly inventory counts as directed by your supervisor.

• Conduct monthly safety meetings.

• When needed, greet and host guests, leading by example to set the standard for service, sales and wine club conversion.

• Develop new experiences with a high ROI to attract new consumers or retain current ones.

• Plan and execute winery events as needed.

• Represent winery at outside functions as needed.

• Review daily reservations and enter into POS prior to guest arrival.

• Train team to assign all orders to a guest.

• Train team on daily metrics (customer counts, AOV, conversion, etc) and track against plan

• Ensure cash handling procedures are followed.

• Prepare and manage food for wine pairings.

• Manage food ordering processes.

• Perform all other duties as assigned by upper management.

REQUIRED SKILLS:

• A “lead by example” mindset with a focus on building and growing a collaborative and positive team.

• Deep recognition of the role that exceptional hospitality plays in achieving sales targets.

• An ability to find ways to say yes, even when saying no.

• A strong drive to consistently push the boundaries and not be satisfied with the status quo.

• Capable of working independently with little supervision and collaborating with other departments, on or off-site

• Strong verbal and written communication skills

• Commitment to excellence and high standards

• Proficiency in Microsoft Office Suite, including Microsoft Teams, and the ability to quickly learn new POS and back-office systems.

• Ability to problem solve quickly and efficiently.

• Ability to effectively present ideas and garner support

• Ability to implement transformative change.

• Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm.

QUALIFICATIONS:

• 3+ years’ experience with management, at least 1+ years in a winery setting.

• Knowledge and passion for wine and wine production

• Experience with managing budgets and achieving financial targets.

• Experience planning and successfully executing special events.

• Responsible Hospitality and CA Food Handler Certifications required.

• Share company values of: integrity, respect, value creation, compliance, customer focus

PHYSICAL/MENTAL REQUIREMENTS:

• Must be at least 21 years of age.

• Must be able to bend, squat, climb, push, stoop and crouch repeatedly.

• Must be able to stand and walk for extended periods as required by job duties.

• Must be able to lift up to 40 lbs on a regular basis.

• Coordinate multiple tasks simultaneously.

SCHEDULE REQUIREMENTS:

• Must be able to work nights, weekends and holidays

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or veteran status, or any other legally protected status.