ABOUT VWE:
Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.
We offer a competitive hourly rate PLUS tips & commission coupled with a generous employee discount. Read more about the role and apply today!
This position supports the daily operation of the Tasting Room and demonstrates in-depth knowledge of our products and programs. Works as a member of the team providing guests with positive, memorable experiences and the highest level of customer service while working with clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet all visitors and pour wines for tasting
Maintain a professional and courteous demeanor at all times
Create a memorable experience for guests
Sell wine and wine club memberships based on monthly goal
Correctly relay the family, winery, and the winery's history
Able to conduct tours and tastings at all levels, including leading tours up to 30 guests and conducting seated wine tastings
Describe wines and winery history; answer visitors’ questions about wines
Provide general tourist information
Handle routine sales transactions that include operating the register and accounting of daily sales
Assist with display and stocking of retail items and wines
Assist in maintaining the cleanliness of facilities
Assist with special events as needed
Represent winery at outside functions as needed
Acquire and maintain thorough knowledge of winery and its wines
Understand and properly process winery specific order requests
Perform other duties as assigned by Manager
REQUIRED SKILLS:
Excellent verbal communication skills
Excellent presentation skills
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Proficient on the computer (familiar with POS systems, Microsoft Office)
Excellent customer service skills
Demonstrated ability to calculate figures and amounts such as discounts and percentages
Ability to understand and follow written and verbal instructions
QUALIFICATIONS:
Wine related experience helpful and knowledge of wines and wine production
TIPS and CA Food Handler Certifications preferred, but not required
Professional appearance and demeanor
Commitment to excellence and high standards
Evidence of superior sales performance preferred
Must share company values: integrity, respect, value creation, compliance, customer focus
Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm
PHYSICAL/MENTAL REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
Must be at least 21 years of age
Must be able to bend, squat, climb, push, stoop and crouch repeatedly
Must be able to stand and walk for extended periods as required by job duties
Must be able to lift up to 40lbs on a regular basis
Coordinate multiple tasks simultaneously
SCHEDULE REQUIREMENTS:
Must be able to work nights, weekends and holidays
COMPENSATION:
Competitive hourly rate and tips
Individual commission on wine club sign-ups and achieving sales goals
SALARY RANGE: $19/Hour DOE
Our salary ranges are determined by role, level, and location within the US. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's job-related skills, experience, relevant education or training, internal equity and alignment with market data.
Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or veteran status, or any other legally protected status.