Tasting Room Representative - Sonoma Coast Vineyards

ABOUT VWE

Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.

POSITION SUMMARY:

This position supports the daily operation of the Tasting Room and demonstrates in-depth knowledge of our products and programs. Works as a member of the team providing guests with positive, memorable experiences and the highest level of customer service while working with clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet all visitors and pour wines for tasting

• Maintain a professional and courteous demeanor at all times

• Create a memorable experience for guests

• Sell wine and wine club memberships based on monthly goal

• Correctly relay the family, winery, and the winery's history

• Able to conduct tours and tastings at all levels, including leading tours up to 30 guests and conducting seated wine tastings

• Describe wines and winery history; answer visitors’ questions about wines

• Provide general tourist information

• Handle routine sales transactions that include operating the register and accounting of daily sales

• Assist with display and stocking of retail items and wines

• Assist in maintaining the cleanliness of facilities

• Assist with special events as needed

• Represent winery at outside functions as needed

• Acquire and maintain thorough knowledge of winery and its wines

• Understand and properly process winery specific order requests

• Perform other duties as assigned by Manager

• Excellent verbal communication skills

• Excellent presentation skills

• Strong organizational, problem-solving, and analytical skills

• Ability to manage priorities and workflow

• Proficient on the computer (familiar with POS systems, Microsoft Office)

• Excellent customer service skills

• Demonstrated ability to calculate figures and amounts such as discounts and percentages

• Ability to understand and follow written and verbal instructions

QUALIFICATIONS:

• Wine related experience helpful and knowledge of wines and wine production

• Professional appearance and demeanor

• Commitment to excellence and high standards

• Evidence of superior sales performance preferred

• Must share company values: integrity, respect, value creation, compliance, customer focus

• Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PHYSICAL/MENTAL REQUIREMENTS:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

• Must be at least 21 years of age

• Must be able to bend, squat, climb, push, stoop and crouch repeatedly

• Must be able to lift up to 40lbs on a regular basis

• Coordinate multiple tasks simultaneously

SCHEDULE REQUIREMENTS:

• Must be able to work nights, weekends and holidays

COMPENSATION:

• Competitive hourly rate and tips

• Individual commission on wine club sign-ups and achieving sales goals

SALARY RANGE: $18 - 23/Hour DOE

Our salary ranges are determined by role, level, and location within the US. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's job-related skills, experience, relevant education or training, internal equity and alignment with market data.

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or veteran status, or any other legally protected status.