COMPANY CULTURE
Region is changing how you experience wine. We offer an incredibly broad selection of regional wines, available by the taste, glass, or bottle, in a comfortable and approachable environment – at home or at a Region location. Whether you’re out for a drink or want to dive into regional nuances, we’re here to further wine’s mission to bring people together.
Region’s model has been uniquely designed as a winery co-op featuring 50 local, hard-to-find wines on tap as well as featuring a local winery for a popup each week, all in 2 locations – our first in The Barlow in Sebastopol, CA and our second location in downtown San Luis Obispo. Region is striving to develop a unique culture where together everyone enjoys their work, visiting our partnering wineries, being active and truly enjoying our regions. We aim to make working with our team an engaging and fulfilling experience. Work directly with 37+ wine brands and their winemakers. Expand your knowledge of the wine industry, while diving deeper into what makes these wine regions so captivating, diverse, and unique.
The ideal candidate is a team player who is committed to collaboration and dedicated to their ongoing growth and development. They have a strong sales ability, a true passion for serving others, and share in our belief that providing unparalleled hospitality is one of the most effective ways to build lasting connections with guests. We are seeking team members who have the basic wine experience but display a deep curiosity for wine, a desire for continued learning in the industry and a solid sales experience. Those who have a profound excitement and admiration for this region and can ignite that excitement in our guests.
If this sounds like you and what you are looking for too, check out the details below. We want to hear from you!
JOB SUMMARY
This position is responsible for guiding the guest experience, ensuring the highest level of hospitality in the tasting room while meeting and exceeding sales expectations and goals.
ROLE RESPONSIBILITIES & EXPECTATIONS
- Educate guests on our available wine selection and wine partners
- Assists guests with our self-serve wine machines
- Create a memorable experience for guests
- Understand the sales process and how to apply it with each and every guest
- Be knowledgeable about our wines and winery partners
- Follow sales training guidelines and order of operations for each guest
- Be an expert guide to customers for all details on special programs and weekly events
- Ability to maintain assigned minimum sales goals
- Genuinely direct guests to wines by accentuating their existing wine preferences while expanding their wine curiosity and knowledge
- Sustain a clean environment for our guests
- Maintain wine inventory in the tasting room
- Exercise timeliness and superior hospitality
- Prioritizing sanitation and safety standards
- Display excellent verbal communication with staff, guests & featured wineries
- Interact with guests, vendors and team members with a friendly, positive and professional disposition
- Propensity to thrive in fast-paced environment under pressure, while exhibiting a sense of urgency
- Strong attention to detail and high standard of excellence
- Provide general tourist information
- Assist with special events as needed
- Willingness and eagerness to learn and be coached
- Maintain a professional appearance and attitude
- Perform other duties as assigned by Manager
COMPENSATION:
- Competitive per hour compensation (depending on experience)
- TIPS - With the standard of hospitality we aim to provide our customers, our staff's performance has resulted in considerable levels of tips for our staff.
REQUIRED QUALIFICATIONS:
- Must be 21 years of age
- High School Diploma or Equivalent
- Must have Sales and Hospitality experience
- Enthusiasm for wine and interest in expanding expertise
- Availability to work weekends, special events and holidays
- Competency with POS system and general internet navigation
- Valid driver’s license
- Must have or be able to obtain TIPS license
- Must have or be able to obtain CPR/FA Certificate
PHYSICAL REQUIREMENTS:
- Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
- Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
- Ability to stand for long periods of time