Tasting Room Staff

Position Summary: The Tasting Room Staff for Elizabeth Spencer Winery assists in all aspects of the guest experience of Boisset Collection, including conducting tours of various sizes, holding tastings, providing wine education, and completing retail sales of wine & gifts items. The Tasting Room Staff also assists in special events, off-site consumer tastings, wine club activities, and any other related tasks which involve direct guest contact. Wine Education and knowledge of all Elizabeth Spencer Winery and Boisset Collection offerings is paramount.

Essential Functions:

    Perform hospitality functions in the tasting room, greet all guests, provide tasting and wine education, and assist guests with their Napa and Sonoma Valley     visits, suggesting visits to other properties. 

    Educate guests on the Elizabeth Spencer Winery. 

    Conduct consumer and VIP tours of various sizes.

    Encourage and complete on-site retail sales of wine and gift items.

    Promote Wine Club memberships to guests and process club sign-ups. Interact with Club members via personal visits, phone, and internet. Provide club benefits to members when visiting the winery.

    Maintain attractive, effective displays of wine and gift items, restocking on a regular basis.

    Provide adequate supplies of handouts, brochures, winemaker notes, maps, etc.

    Perform various duties such as washing and stocking glasses, dusting, and stocking wine and gift items, completing general clean-up of all guest areas and Tax Paid throughout the day. This can include monitoring the tasting room, restrooms, and all public areas.

    Accurately open and close the cash register drawer each day.

    Assist with special events when scheduled.

    Attend out-of-the-winery tastings/events as a Boisset Collection representative, as needed. Assist with the packing and shipping of wine orders, sales orders, POS orders, etc. as needed.

    Assist tasting room/hospitality managers, events managers, and other staff in special projects as needed.

    Attend and participate in the regularly scheduled tasting room/hospitality staff meetings, tastings, seminars, and other team events as needed.

    Maintain proper time and attendance in WorkforceNow.ADP and ensure requirement meal and rest breaks are taken.

Additional Functions:

    Comply with all company safety policies, practices, and procedures. Participate in safety training and report all unsafe conditions or work practices.

    Participate in team efforts and perform additional duties as needed.

    Maintain proper time and attendance in WorkforceNow.ADP and take required meal and rest breaks.

Necessary Skills:

Language: Ability to speak and understand basic English required for all positions.

    Ability to read and interpret documents such as memos, instructions, policies, and manuals. Ability to write routine reports and correspondence. Ability to present information effectively to groups of customers and/or employees and participate in one-on-one and small group situations.

Math:

    Ability to add, subtract, multiply, and divide accurately, using standard American units of currency, weight, volume, and/or distance. Ability to recognize and correct inaccuracies when using calculator or computer spreadsheet.

Logic:

    Ability to apply common sense understanding to a variety of tasks and duties. Ability to adapt to minor changes in routine, solve basic problems, and work with moderate supervision.

Computer:

    Possess basic computer skills and familiarity with software programs such as word processing and spreadsheets.

Education, Experience, Certificates, Licenses:

    High School diploma or GED; or 1-3 months related experience or training; or equivalent combination of education and experience.

    Current, valid Driver’s License, insurable driving record, and proof of current automobile insurance required.

Physical Requirements:

    Moderate physical activity performing occasional somewhat strenuous activities including standing, walking, climbing, reaching, and carrying. Manual dexterity sufficient to reach, handle items, and work with the fingers. Requires lifting and moving objects up to 40 lbs. in weight. Clear vision (close and distant) and ability to adjust focus. Hearing adequate for telephone, office, and group conversation.

Work Environment:

    Primarily in a well-lighted, heated, and/or air-conditioned indoor setting with adequate ventilation. Periods are required in an un-heated indoor setting (wine cellar) with changing conditions. Short periods outdoors while conducting tours or moving between buildings. Moderate noise levels typical of public space: music sound system, public conversations, telephones/cell phones, large groups.

Schedule and Travel Requirements:

    Variable schedule: primarily a set schedule but may require weekends, periodic evenings, and/or periodic or seasonal overtime.

    Position does not normally require overnight travel.

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