Tasting Room Supervisor

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations.

We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today.

Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Become a team member of Chateau Élan Winery and Resort as we grow to one of the most prestigious and prominent wineries on the east coast. The Tasting Room Supervisor is responsible for assisting the Tasting Room Manager with overseeing the daily operations of the Winery Tasting Room. The ultimate goal of this position is to lead the Team to provide our guests with an exceptional Winery Experience.

 

 

• Lead day to day tasting room operations and ensure guest satisfaction and enjoyment, cleanliness of tasting room, and organization of back of house areas.
• Supervise Tasting Room wine stewards.
• Prepare the Tasting Room for opening/closing each business day.
• Lead winery tours, private tastings, wine seminars, and public tastings as needed.
• Oversee the continued professional growth of the Tasting Room Associates.
• Assist with monthly inventory.
• Assists with inter-departmental communications as it relates to winery.
• Ensures proper coverage for private events.
• Assists with the tasting room schedule up to LLG Standards. Making sure the GSI scored are also met.
• Assists with on-boarding of new hire staff members.
• Assisting with all inquiries, i.e. voice-mail, email responses, etc.
• Working with Director of Marketing in event planning as it relates to the winery.
• Assist in fulfilling custom label orders and working with Adobe Illustrator.
• Coordinating with Group Sales/Event Planning on BEO’s and room bookings.
• Assists communications with Barrel Club members.
• Assists with maintaining covers inputs and forecasts.
• Assists with operating supplies and reorders.
• Assists with and helps facilitate wine requisitions.
• Oversees Fareharbor functions and updates.
• Helps plan and facilitate annual Vineyard Fest.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side-work duty completion.
• Maintain bank to HEI Hotels and Resorts standards.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check floor-plan for appropriate coverage.Check Winery And Lawn areas for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant manager in conducting menu classes and taste panels.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Assisting the Manager in Payroll by assigning the event commission to the proper staff.
• Add/update Wine prices or food items to the new Micros system.
• Ensure the correct requisition of wine to always have wine stocked on the shelves.
• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Perform any other job related duties as assigned.

 

• Requires 1-2 years of supervisory experience and customer service experience.
• Candidates must possess wine knowledge and introductory level Sommelier preferred.
• Must possess exceptional communication and organizational skills. The ability to speak comfortably and audibly in front of groups of people. Knowledge of wine and wine industry. Minimum of 18 years old and able to work a flexible schedule.
• Hotel experience preferred.
• Ability to use point of sale.
• Proficient with computer systems
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.
• Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

 

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.